24/7 Customer Support in Website Hosting
All our website hosting plans feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting solutions well before you make an order or you're an existing client and you have a question or some difficulty, you can contact us any time, which includes holidays and weekends. We have a number of channels to contact us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical issues or any matters that require extra time to analyze and fix. In contrast to various other web hosting providers, our trouble tickets have a warranted maximum response time of just one hour, therefore regardless of what your problem is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to receive quick support, particularly when your site is not running efficiently for whatever reason. Our semi-dedicated hosting plans feature 24/7 customer and tech support, therefore if anything comes up, you'll be able to use a number of ways to contact us - phone line with a couple of local numbers worldwide, live chat, emails and tickets. The first two choices are for billing, pre-sales and common matters, so that in case you do not have an account yet, for instance, you will be able to receive extra information regarding our solutions, or we can assist you with less complex technical issues. The other two options are for strictly technical troubles or everything that's more time-consuming due to the fact that it's easier to follow the communication between you and our technical support team. The warranted max reply time for them is merely an hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day in order to receive assistance like you may have to do with other providers.
24/7 Customer Support in VPS Servers
If you get a VPS server through us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States of America, Great Britain and Australia as well as a live chat service. If you are an active customer and you're looking for help with some technical issue which requires additional time to investigate or resolve, you will be able to open a ticket from your billing account or you'll be able to send an email and we will take care of the issue and send you an answer within the hour. The response time is warranted 24/7, including holidays and weekends, still for the majority of issues it takes no more than 30 minutes to get support. The support service covers the VPS plus all of the pre-installed software it includes, so in case you need help with third-party software, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we supply come with 24/7 support through various means of communication and with a one-hour max response time guarantee. If you want to find out more about the packages or you have various general or billing questions, you're able to phone one of the local numbers that we have globally or you may use our live chat service and consult with a live agent. For solely technical matters that need some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to track a certain problem. The answer time for them rarely surpasses 30 mins, so that you can forget about having to wait for an entire day so as to receive assistance. Our support service is available for any server-related issues, as well as the pre-installed software. In the event that you want assistance for third-party applications, you can consider ordering the Managed Services upgrade that we provide for all plans.